FAQ/Help
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Fabrics
What is the difference between all fabrics? Each fabric is different in its construction and finish. Please click here to see a detailed description of each. How do I request fabric samples? All you have to do is fill out the fabric sample request form. I have already requested fabric samples...where are they? We appreciate your patience on receiving your free samples, but sometimes there is a large volume of requests and it is difficult to send them out as quick as we would like to. I have recieved my samples, but the one that I wanted is no longer on the website...what happened to it? Unfortunately, if the fabric is not showing up on the web site, it is currently out of stock. Do you have anymore fabrics other than listed on the site? All the fabrics that are listed on the site are what we have in stock. What type of care is needed for the fabrics? Each fabric has special cleaning instructions. Please click here to see a detailed description of each. |
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Cushions
What is the most effective way to get and read measurements? Click here to visit 'How to determine your Cushion Size' page and follow the steps provided. What is the best choice to make on choosing cushions? When making your selection, please be certain that the cushions match your measurements. Take all the steps needed to be sure of your decision. Are the cushions water-proof? Cushions are made for outdoor use. The fabrics placed on the cushions are water resistant, but not fully water proof. If your cushions do get wet, turn them on their sides as the water will tend to run out quicker and faster drying times may be a result of doing so. Because our cushions are designed for outdoor use, they do dry quickly. Do not place them in a dryer. If my cushions get dirty, what should I do to clean them? Please click here for cleaning instructions on different types of fabrics. If I tell you what kind of furniture that I have, could you tell me what kind of cushions that I need? Unfortunately, the only way to help you find cushions is by knowing your measurements. |
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Umbrellas |
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Receiving/Placing your Order |
| Trouble Shooting. There is something wrong with my order, what should I do? Please contact us and state what the problem is. The reason for this is so that a record of the issue can be documented and also helps relay the message to production for instructions on what we can do to fix the problem. The fabric doesn't match the one that I see on the site...what's wrong? Because every computer monitor may present a fabric in a different way, we offer fabric samples so that you may see exactly what you are going to be getting prior to ordering. I am having difficulties on the web site...what should I do? Please contact us and state the difficulties. |
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