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My Patio Cushions Frequently Asked Questions
Fabrics
What is the difference between all fabrics?
Each fabric is different in its construction and finish. Please click here to see a detailed description of each.
How do I request fabric samples?
All you have to do is fill out the fabric sample request form with up to 3 fabric ID numbers along with your name and mailing address.
I have already requested fabric samples...where are they?
We appreciate your patience on receiving your free samples, but sometimes there is a large volume of requests and it is difficult to send them out as quick as we would like to.
I have recieved my samples, but the one that I wanted is no longer on the website...what happened to it?
Unfortunately, if the fabric is not showing up on the web site, it is currently out of stock.
Do you have anymore fabrics other than listed on the site?
All the fabrics that are listed on the site are what we have in stock.
What type of care is needed for the fabrics?
Each fabric has special cleaning instructions. Please click here to see a detailed description of each. |
Cushions
What is the most effective way to get and read measurements?
Click here to visit 'How to determine your Cushion Size' page and follow the steps provided.
What is the best choice to make on choosing cushions?
When making your selection, please be certain that the cushions match your measurements. Take all the steps needed to be sure of your decision.
Are the cushions water-proof?
Cushions are made for outdoor use. The fabrics placed on the cushions are water resistant, but not fully water proof. If your cushions do get wet, turn them on their sides as the water will tend to run out quicker and faster drying times may be a result of doing so. Because our cushions are designed for outdoor use, they do dry quickly. Do not place them in a dryer.
Are the buttons on your cushions covered in fabric?
No, all of our buttons are that of a plastic. Customers have the option to choose colors by stating a color while checking out in a comments area. Here is an image of some of the buttons that we use.
If my cushions get dirty, what should I do to clean them?
Please click here for cleaning instructions on different types of fabrics.
If I tell you what kind of furniture that I have, could you tell me what kind of cushions that I need?
Unfortunately, the only way to help you find cushions is by knowing your measurements.
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Umbrellas
Can I get an umbrella to match my cushion fabric?
You most certainly can. When choosing your umbrella, you are given the numerous fabric selections just like the cushions are presented.
What is the pole diameter of the umbrellas poles?
Every pole that we carry is the standard size of 1.5 inches.
Can I purchase just the fabric top for the umbrella?
Unfortunately, there are no guaranties that the 'skin' will fit due to the number of ribs and shape of the umbrella.
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Receiving/Placing your Order
If I placed a order right now, how long would it take to get to me?
To get a better idea on how long it would take, click here for more information.
Do you have any cushions or umbrellas in stock?
All of our cushions and umbrellas are hand-made and by order. Most items on your order will have to be made up which consists of measuring and cutting material, sewing, filling, and then packaging.
How do I determine shipping costs?
Shipping costs difer depending on your location. For more information on this, please click here to go to the shipping page.
I have tried to place the order, but I don't think that it went through...what should I do?
When your order is complete and submitted, you should receive a detailed email confirmation. If you did not receive an email confirmation, please contact us.
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Order Status
What is the best way to check on the status of my order?
Please use the order status form for all inquires.
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Trouble Shooting.
There is something wrong with my order, what should I do?
Please contact us and state what the problem is. The reason for this is so that a record of the issue can be documented and also helps relay the message to production for instructions on what we can do to fix the problem.
The fabric doesn't match the one that I see on the site...what's wrong?
Because every computer monitor may present a fabric in a different way, we offer fabric samples so that you may see exactly what you are going to be getting prior to ordering.
I am having difficulties on the web site...what should I do?
Please contact us and state the difficulties. |
This page will be updated periodically
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